Frequently Asked Questions
General
We happily welcome both appointments and walk-ins! Please check out our latest office hours on our website if you plan to stop on by.
Applying is super easy! You can complete your application online at your convenience. We give you several ways to apply online through our website. If you need any assistance along the way, just reach out!
Once you upload all the necessary information, we’ll work on your application quickly! Approval typically takes up to 72 hours. We’ll keep you in the loop throughout the process!
Absolutely! We understand that everyone’s needs are different, so we offer flexible lease terms to fit your lifestyle. Let’s find the right option for you!
You can pay your rent through the resident portal, WIPS, or in person at the leasing office.
Flex allows you to schedule your monthly payment into two smaller payments, giving you greater financial flexibility. Full monthly rent payments are provided to the property by Flex on the 1st. Sign up is available directly in your RentCafe resident portal and is reviewed for approval by Flex. Flex charges a monthly membership fee based on the amount of the credit line that is approved. The monthly membership fee is up to $14.99. A bill payment fee of 1% of your total rent is also charged, additional card processing fees apply when using a credit card.
No, you are not required to purchase renter's insurance, but we highly recommend it for your peace of mind!
Currently, all utilities are the resident's responsibility, so they’re not included in your rent.
To set up your utilities, contact Shenandoah Valley Electric Cooperative for electricity at 1-800-834-7832, and Winchester Public Utilities for water and sewer at 1-540-773-1358.
Residents have the choice of their preferred provider for internet and cable services.
Winchester has many distinct neighborhoods to choose from and has something for everyone. Here are some of the best places to live when you're looking for a Winchester apartment for rent:
- North End / Near Old Town Winchester: Located just north of Old Town's historic brick-paved pedestrian mall, the North End is one of Winchester's most connected and character-rich neighborhoods for renters. Residents enjoy walkable access to Jim Barnett Park, local restaurants and breweries along the pedestrian mall, and the full range of community events that make Old Town Winchester one of the most beloved downtowns in the Shenandoah Valley.
- Downtown Winchester / Old Town: The heart of Winchester's culture, history, and community life, Downtown and Old Town Winchester offer walkable streets, acclaimed dining and live music, the Museum of the Shenandoah Valley, and a vibrant calendar of events including outdoor movies, farmers markets, Oktoberfest, and the Old Town Holiday celebrations. Residents are steps from Stonewall Jackson's Headquarters, the Patsy Cline Historic House, and the full character of one of Virginia's most historic small cities.
- West Winchester / Near Shenandoah University: The residential neighborhoods west of I-81 near Shenandoah University offer a quieter, community-focused lifestyle with easy access to the university's campus, Valley Health Winchester Medical Center, and the everyday retail and dining options along US-50 and Valley Avenue. Residents enjoy the laid-back character of Winchester's west side while staying connected to the city's major employers and amenities.
- Stephens City / South Frederick County: Located just south of Winchester along I-81, Stephens City and the surrounding South Frederick County communities offer a more rural, small-town feel with newer housing options, excellent access to the highway corridor, and a short commute to Winchester's employers, shopping, and dining. Residents appreciate the quieter pace, lower cost of living relative to Northern Virginia, and the scenic Shenandoah Valley backdrop that defines life in this part of the region.
Winchester offers a rare combination of small-city charm, deep American history, outstanding natural beauty along the Blue Ridge and Appalachian Mountains, and a well-connected location. Whether you are looking for proximity to Valley Health or the walkable energy of Old Town, Shenandoah Valley outdoor recreation, here are some of the standout features that make Winchester a great place to call home:
- Ideal Location: Fay Street Apartments sits at 996 N Braddock Street in Winchester's 22601 ZIP code, with easy access to SR 37, US 11, and I-81 placing residents within reach of Old Town Winchester, Valley Health Winchester Medical Center, Shenandoah University, and major employers like American Woodmark and Trex in under 10 minutes. I-81 also connects residents to Northern Virginia and Washington, D.C. for those who commute east.
- Outdoor Adventures: Winchester's location in the Shenandoah Valley puts residents within easy reach of some of the most beautiful outdoor scenery in the Mid-Atlantic. Residents can hike and bike on the Appalachian Trail, explore Shenandoah National Park and Skyline Drive, visit the Kernstown Battlefield Park, and enjoy the scenic trails and green spaces of Jim Barnett Park and Rose Hill Park right in town.
- Premium Living: Winchester consistently draws residents from Northern Virginia and the Washington, D.C. area who want more space, a lower cost of living, and a strong sense of community without sacrificing access to employment and amenities. The city's growing economy, top-rated John Handley High School, and historic character give Winchester an appeal that is difficult to find anywhere else in Virginia.
- Local Community: Winchester has a warm, deeply rooted community identity shaped by centuries of American history and a vibrant local arts and food culture. From the annual Apple Blossom Festival and Old Town farmers market to live music at Cork Street Tavern and the city's half-dozen breweries, there is always something bringing residents together in this beloved corner of the Shenandoah Valley.
There are many fun activities to do in Winchester! Fay Street Apartments' location near Old Town puts residents close to Jim Barnett Park, the pedestrian mall, and some of the Shenandoah Valley's best cultural attractions and outdoor destinations. Major attractions and activities in the area include:
- Old Town Winchester Pedestrian Mall
- Museum of the Shenandoah Valley
- Jim Barnett Park and Rose Hill Park
- Patsy Cline Historic House
- Stonewall Jackson's Headquarters
- Kernstown Battlefield Park
- Shenandoah National Park and Skyline Drive
- Apple Blossom Festival
Fay Street Apartments is only minutes from Winchester's top employers. The proximity to SR 37, US 11, and I-81 gives residents easy access to healthcare, manufacturing, education, government, and corporate employers, like:
- Valley Health
- American Woodmark Corporation
- Shenandoah University
- Navy Federal Credit Union
- Trex Company
- Amazon
- Target
- The Home Depot
- Valley Proteins
- Laurel Ridge Community College
At Fay Street Apartments, you'll find a variety of amenities that make living in vibrant Winchester even better, such as:
- Hardwood Floors: Each home at Fay Street features beautiful hardwood floors throughout, giving every room a clean and timeless look that is as easy to maintain as it is to enjoy. It is one of those details that makes a place feel genuinely well-made from the moment you walk through the door.
- Washer and Dryer Connections: Two- and three-bedroom homes at Fay Street include in-home washer and dryer connections, so laundry day stays convenient and on your schedule. It is a practical detail that makes a real difference in your day-to-day routine.
- Off-Street Parking: Fay Street provides off-street parking spaces so residents never have to circle the block or worry about finding a spot after a long day. Coming home is always straightforward, no matter what time you return.
- Pet-Friendly Community with On-Site Maintenance: Fay Street welcomes cats and dogs, so your four-legged family members get to enjoy the good life right alongside you. Our on-site maintenance team is always available to handle the small stuff, from a leaky faucet to a faulty bulb, so you can focus on everything Winchester has to offer.
Amenities
The property offers high-speed internet.
In our one-bedroom units, there are no washer and dryer facilities available. However, our two- and three-bedroom units do come with in-unit washer and dryer for your convenience!
Yes, we offer convenient off-street parking for our residents and guests.
Pet Policy
Yes, we are a pet-friendly community! There’s a lovely dog park located about 2 miles away at Jim Barnett Park, perfect for your furry friends.
Location
Our community is uniquely situated near Historic Downtown Winchester, offering residents easy access to charming historic landmarks, a variety of dining options, and exciting nightlife.
We’re proud to be part of the Frederick County Public Schools district. The local schools include Orchard View Elementary School, James Wood Middle School, and Sherando High School.
The nearest grocery store is Aldi, located just 0.8 miles from the property. For a larger shopping experience, Walmart Supercenter is only 3.7 miles away, making it easy to meet all your shopping needs!
Maintenance
Yes, we do! Our on-site maintenance team is here to help with any issues that may arise.
You can easily submit maintenance issues through the Rent Café portal. Alternatively, feel free to reach out to the leasing office, and we’ll be happy to assist you!
No, you do not need to be present for the service technician to complete the work.
Didn't find an answer?
Our team is always ready to answer your questions.